Freeway Auto Insurance ReviewSunday, 17 November 2013 17:47
Freeway Insurance offers auto coverage and other types of insurance to non-standard drivers in the states of Arizona, California, Florida, Nevada, New Jersey, New York, Oregon, Texas and Washington through its 20 auto insurance affiliates. Freeway markets to the high risk driver market such as those who are required to file an SR-22 in order to drive, drivers with multiple accidents or DUI convictions and other high risk drivers. There are a number of negative experiences with Freeway that have been posted online involving various customer support and billing issues such as broker fees and other unexpected fees among other problems.
Company Background Information
Freeway was founded in 1987 and is a subsidiary of the Confie Seguros family of insurance companies. Freeway does not actually underwrite insurance; it is an insurance distribution company. The company works with its 20 affiliated insurance providers in order to get the most affordable premium options available for drivers who have may have difficulties getting insured at an affordable rate. Freeway works with its affiliated companies to offer the best rate possible, but may charge a broker fee for doing so. Freeway is not rated by A.M. Best most likely due to the fact that it is an insurance distribution company, and it also has not been rated by J.D. Power.
Pros of Freeway Auto Insurance
- Offers high risk coverage for non-standard drivers
- May be able to provide affordable rates through its 20 affiliates
Cons of Freeway Auto Insurance
- May charge broker fees for coverage
- Reported difficulties with customer service
- Not an actual insurance company
Freeway works with insurance company affiliates to offer discounts to its customers, and the discounts that may be available will vary from one company to another. Discounts listed on its website include the following:
- Discounts for good students
- Multiple vehicle discounts
- Discounts for taking a defensive driving course
- Home purchase discount
- Multiple vehicle discount
- Discounts for military service members
- And others
Freeway has a relatively modern website with different sections on each of its insurance offerings. Prospective customers can get a quote directly from their website and read some basic information on the different types of coverage that they offer. There is a small frequently asked questions section and information about unique services like Mexican travel insurance, roadside assistance, and vehicle refinancing.
Freeway recently added a Roadside Assistance program at a low cost per year which allows its customers to receive: towing, flat tire repair, gas delivery, and locksmith services as needed. There are up to three calls allowed per year for the service and it is available at a rate of $59.00 per year.
Types of Insurance Offered
Freeway offers a wide range of coverage options through its 20 affiliate companies in order to accommodate each driver’s unique requirements. Freeway does not have much information on the specific types of insurance it offers. Those who are interested in their insurance have to call one of their agents and discuss their coverage requirements. The agent will then ask the customer prequalification questions to try and determine which affiliated company and insurance option will work best for them.
There are multiple negative reviews of Freeway online, with customers stating dissatisfaction with the quote process and broker fees, unprofessional support, and higher premiums than expected. Most of the complaints had to do with the non-refundable broker fees. Other complaints mentioned that the coverage they received was less than what they needed or expected.
Due to the fact that Freeway works more as a middleman, it may be worth it for non-standard drivers to do some research on their own and try to find the best policy for their needs. Even if a person were to use a company like theirs, it is always better for insurance seekers to do their own shopping beforehand and find out what coverage options are currently available to them. If you are shopping for insurance now you can compare rates from multiple providers and find the best coverage option to meet your needs.
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Arizona, California, Florida, Nevada, New Jersey, New York, Oregon, Texas, Washington